Refund & Cancellation Policy

At UrbanEdge Preowned Cars, we strive for transparency in all our transactions. Please read our refund and cancellation policy carefully before making a booking or purchase.

Last Updated: 2/6/2026

Cancellation Rules

We understand plans change. Here is how cancellations work:

Booking Cancellations: If you have paid a token amount to reserve a car, you may cancel the booking within 24 hours for a full refund.
Late Cancellations: Cancellations made after 24 hours of booking may attract a cancellation fee as specified in your booking receipt.
Order Cancellations: Once the ownership transfer process has been initiated or the final sale agreement is signed, the order cannot be canceled.

Refund Eligibility

Refunds are processed only under specific conditions:

If the vehicle fails to meet the agreed-upon condition during the final inspection before delivery.
If we are unable to deliver the vehicle due to unforeseen circumstances.
Double payments or transaction errors.

No Refund Policy

Except for the specific cases mentioned above, we maintain a strict No Refund Policy. Once a vehicle is sold and delivered, no returns or refunds will be entertained. Please inspect your vehicle thoroughly before purchase.

Refund Timeline

If your refund request is approved:

The refund will be initiated to the original payment method.
It typically takes 5–7 working days for the amount to reflect in your bank account, depending on your bank's processing time.

Need help with a refund?

Contact our support team at support@urbanedgecars.com or call us at +91 98765 43210.